Can I Use subdomain for store.link

General
1

Say my domain name is xyz.com, can I use abc.xyz.com for store.link. Could you please explain how to do this?

2

Yes you can. Please see this article to see how to use custom domain.

If you need more help, please let us know.

Regards,
Aslam

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3

The update button doesnt seem to update the domain name and keeps resetting to blank. Attached a screencapture for better understanding.

Seems to be an API error

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Thank you

4

Hi Asish,

I am sorry this is happening in your store. The issue started when you cleared the custom domain, and the configuration was not cleared properly.

I have reset the custom domain configs now. Please enter a valid subdomain now, and it should work.

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5

That seems to work, quick question
does the points to name for subdomain has to be cname.store.link or mystorename.store.link
The dashboard seems to recommend the latter one and the doc from help centre suggests the first one.

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6

Hi Asish,

Both should work fine :blush:

7

Doesn’t seem to work, sidenote I have shopify running on main domain

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8

Hi,

There is no need for www here.

Your subdomain is “carlisle.grocerhut.co.uk” and not “www.carlisle.grocerhut.co.uk”, both are different. Please update it in our dashboard, and it should work fine.

9

Thanks @Shyjal
Is there a possibility for me to point both these to the store link

10

Sorry Asish,

www.carlisle.grocerhut.co.uk is a second-level subdomain that we cannot support. We could have supported it if it was www.grocerhut.co.uk, like a regular subdomain.

To solve this issue, you could set up custom redirect rules on your domain provider from www.carlisle.grocerhut.co.uk to carlisle.grocerhut.co.uk.

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11

No worries, thanks for the support